We get hired by other companies and act like customers to find out how they are handling their services in relation to their customers.

Mystery Shopping is the most accurate and reliable tool a business can use to gather information regarding their actual customer service performance at the moment of truth. This moment of truth is not when the staff is on their best behavior because the boss is around – it is when they interact with customers during their normal daily routines.

This is where you, the Mystery Shopper, come in. You pose as an ordinary customer and provide feedback of both factual observations (ex…the floor was free of debris) and your own opinions (ex…I felt that the temperature in the establishment was too cold).

Mystery Shoppers must remain anonymous. You must act as a regular customer and be careful not to do anything that would reveal you as a shopper. An inexperienced shopper could tip off the staff to his/her identity by asking for the manager’s name for no clear or appropriate reason. If you are going to be bringing someone with you on the shop, make sure you educate them about the process as well. Beware that even whispers can be overheard by employees. If anyone notices you are a shopper, you can bet that word will quickly spread around the establishment and you will get some of the best customer service in town.

No company can afford to have a gap between the promise of quality and its actual delivery, that’s why leading corporations look to us, the nation’s premiere mystery shopping and customer experience measurement company.

In order for a business to effectively compete in today’s economy, they must be prepared to meet the challenge of increasing sales by:
* Retaining existing customers
* Acquiring new customers
* Creating word-of-mouth advocacy
* Improving customer loyalty
Once we have a contract to do so, you would be directed to the company or outlet, and you would be given the funds you need to do the job(either purchase merchandise or require services), after which you would


write a detailed report of your experience.
Examples of details you would forward to us are:
1) How long does it take to get served.
2) Politeness of the attendant.
3) Customer service professionalism.
4) Sometimes you might be required to upset the attendant, to see how they deal with difficult clients.
Then we turn the information over to the company executives and they will carry out their own duties in improving their services.

Most companies employ our assistance when people complain about their services, or when they feel there is a need for them to improve upon their customer service.

Our company partners with you to implement proven mystery shop auditing and surveying strategies that provide critical information about customer experiences.

You will be paid a commission of 0 for every duty you carry out, and bonus on your transportation allowance.

Your task will be to evaluate and comment on customer service in a wide variety of restaurants, retail stores, casinos, shopping malls, banks and hotels in your area.

Qualities of a good Mystery Shopper:
* Is 21 years of age or older
* Loves to go shopping
* Is fair and objective
* Is ON TIME
* Is very observant and able to focus on details
* Is fairly intelligent
* Has patience
* Is detail oriented
* Is practical
* Types well
* Is trustworthy * Explains well in writing
* Is discreet * Loves to learn * Handles deadlines * Has full internet access (at home or at work)
Mystery Shopping is fun and exciting but also must be approached very seriously and is definitely not for everyone.
If you are interested in applying for consideration as a Mystery Shopper do send in your information:

Full Name:
Address: City:
State:
Zip Code:
Phone Number:
Age:
Occupation:
As soon as we receive your information we will add you to our database and we will look for locations in your area that needs to be evaluated.

Thank you,
Ed Barnes
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Tel: (773) 661 3313
Fax: (773) 496-6789

I am crippled and a stay at woman's house, I have a little bit of debt that I need to bear fruit and I am on the computer, so I need to know if there are companies that do not need much start-up costs and for real if I can work, get paid and get some projects law paid soon! MissMandy

Unless you have very specific skills, such as graphic design, web design, computer programming, there is no real work to the Internet homework. You will just be bombarded with all kinds of scams.

Work At Home - Data Entry Scam List

What is the best home based business opportunity? Is there any option available without investing money.

Our CEO (I’ll call him Arthur) retired in 2008 after almost 30 years. His CEO position was taken by the Clinical Director (I’ll call her Kelly). While Kelly can run the company more efficiency from a financial standpoint (Arthur tended to make what sometimes turned out to be unnecessary purchases in regards to property for "expansion" of the agency), the agency no longer has a climate of goodness and the morale is low. Even several the mainstays there who have been there longer than I have are getting ready to quit.

My boss (I’ll call her Cookie) is a real sweetheart, but her health is quickly deterioriating due to a kidney disease. She will be getting a kidney transplant and will be out most of the year. She may even be retiring soon.

Here is where I come in: Her assistant (I’ll call her Scratch) is also the purchase agent for the agency and also is the daughter of the president of the Board of Directors. Some of my job duties have been given to Scratch, leaving me with just typing minutes of meetings, typing doctor’s notes, and creating template forms (as needed). They let Scratch get away with not notifying the agency when she’ll be in. They may be practicing favoritism here.

In addition, they will be going completely automated as far as software and typing notes, and the doctor’s notes may be outsourced. There is also talk of them making some support staff part-time from their existing full-time status. Also, the other day, the computer guys were desperately needing help for somebody to statistically enter data into the computer in preparation for this automated changeover. I found out this was something I could do, and that I could do really fast because I type 140 WPM, but they refused my help (whereas in the past, they normally would not have).

At this time, I really like my job. I live 30 miles away from my current job, but my boss Cookie lets me work at home once a week and at the agency I work upstairs and everyone is informal, i.e., walks around barefoot, because nobody can get up there except for me and Data Processing & Computer staff.

However, for the first time in nearly 16 years, I no longer feel 100% secure. Should I put my feelers out there? (I know the local Indian Hospital which is one mile away from where I live desperately needs people for their Medical Records department). At the same time, however, my husband, his parents, and my parents would be supremely disappointed should I leave a steady job. Should I wait until they are more serious about making cuts? (I type the Management Team meeting, so I usually know company business that other staff don’t — and I usually know when they are serious about doing something).